​​NC State Refugee Program Advisory Council

Refugee Services

** Not all services are provided by every agency. These are services that may be provided.**

Case Management

  1. Case Management: The process of directing the overall care of a refugee household or individual in adjusting to a new environment and culture. May include coordinating services with other service providers, developing service plans, providing resources for strengthening and supporting the ability of a refugee individual or family to achieve and maintain economic self-sufficiency and family stability.
  2. Case Management Referral: Formal referral from your agency to another agency for provision of social services
  3. Transportation: Actual trips provided to refugees when necessary for participation in a social service plan
  4. Information and Referral: Referral to appropriate resources and assisting with arrangements for necessary services.
  5. Emergency Services: Assessment and short-term case management or counseling to persons or families in a perceived crisis.
  6. Health Related Services: Services that provide information; referral to medical resources; assistance in scheduling appointments and obtaining services; counseling to help individuals identify and understand their physical and mental health needs in order to maintain or improve their health; assistance during required treatments and follow-up.
  7. Home Management: Formal or informal instruction to individuals or families in management of household budgets, home maintenance, nutrition, housing standards, tenant rights and other consumer education services.
  8. Orientation: Formal or informal initial training in an effort to integrate the refugee individual or family into the community.  Services include familiarization with location of nearest hospital, post office, library, community agency, etc. and basic acculturation.
  9. Translation and Interpretation: Oral interpretation in conjunction with the refugee’s service plan when necessary for essential activities of life, such as medical appointments, mental health counseling, applying for and training associated with public benefits, employment services, child or adult protective services, or anytime as needed in emergencies or crisis situations.


  1. Assessment: Assessment of refugee’s aptitude and skills for employment. It includes review and completion of the Employability Plan (DSS-6232), and Self Sufficiency Plan (DSS-6230).
  2. Pre-Employment: Employment services provided to or with the client, include: orientation to the world of work employment counseling,  job fairs, job search, completing job application ,practice with job interviewing; skills development and practice for work activities such as completing applications online; assistance with drug screening; referral to job opportunities and placement agencies, such as the Division of Employment Security for job search Includes staff assistance during job interviews and arranged work experiences. Staff assistance related to TANF/WORKFIRST enrollment and recipient performance requirements
  3. Job Development: Employment activities with potential employers aimed at developing employer resources resulting in job opportunities for clients.
  4. Employment Follow Up: Assisting with problems on the job, explaining employee benefits, safety rules and procedures and other contacts with client and employer after job placement.
  5. Employment Transportation: Actual trips provided in conjunction with employment related services.
  6. Employment placement: Employment obtained by the refugee with the assistance of the service provider.


Only providers who are BIA recognized may contract to provide this service by accredited representatives.

  1. Citizenship: Citizenship and naturalization preparation services include preparation of N-400 application; practice to prepare refugees for citizenship interview; assistance to disabled refugees in obtaining disability waivers and/or accommodations; representation during CIS interview; and application assistance for adjustment to legal permanent resident status or other relevant immigration documents.
  2. US Civics Instruction: Specific instruction to help citizenship applicants acquire sufficient knowledge of U.S. history and government in order to become naturalized. May also include English Language Civics focused on reading, writing and speaking skills necessary to pass the US CIS naturalization examination.
  3. Employment Authorization Assistance: Application assistance for the Employment Authorization Document (EAD) when required as part of an individual Employability Plan.


  1. Assessment: Assessment of refugee’s aptitude and skills for vocational skills training, skills recertification or English Language Training.
  2. For Vocational Skills Training or Recertification, it includes completion of the NC Vocational Skills and Recertification Plan and Agreement.
  3. For ELT when English instruction is not provided directly by the agency, it includes development of an English Language Training Plan.
  4. English Language Training: English Language Training provided to or with the client, including: development of ELT Assessment and ELT Plan. English language training is a course of instruction for non-native English speakers that includes; basic literacy, grammar, syntax, vocabulary and oral English.
  5. English Language Training Beginning: Instruction for students who functions in a very limited way in situations related to immediate needs.  Student may or may not be able to recognize and write letters and numbers, their name or address. Student responds to basic learned phrases spoken slowly and repeated often and is able to ask. Questions.  May be able to read and understand common words.  Also includes instruction for students not literate in any language.
  6. English Language Training Intermediate: Instruction for students who will be able to read and write such as filling out basic job applications and medical forms, but may need support on some documents. Student can interpret directions and schedules, signs, and maps. English sufficient to handle routine, entry level jobs involving some written or oral English communication, although may need support through task demonstrations. Student can use some computer programs and perform a sequence of routine tasks given directions using technology (e.g., fax machine, computer).
  7. English Language Training Advanced: Instruction designed for students interested in pursuing further job training and/or degrees.  Advanced ELT offers English literacy instruction (reading, writing, listening and speaking) and may be integrated with:
  8. GED® instruction.
  9. Dual enrollment in occupational training and English literacy
  10. Academic vocabulary and grammar in preparation for college, vocational training.
  11. English Language Training Transportation: Actual trips provided for participation in English language instruction, or Vocational Skills Training, or Vocational Education
  12. Vocational Education: Vocational educational instruction emphasizing work related skills so that the participant will be adequately prepared and trained for employment opportunities when provided as part of an individual Employability Plan (DSS-6232). Vocational Education also includes vocational reading, writing and speaking.
  13. Skills Recertification: Services that assist previously trained refugees to obtain skills and licenses necessary to resume practice/operation in the USA, such as for a medical nurse.  Also includes preparation for the General Education Diploma (GED) when the diploma is required by an employer for employment or job advancement as well as preparation activities related to obtaining licensure by a state licensing board including a licensing examination.
  14. Vocational Skills Training: Skills training is training of short-term duration (12 months or less) provided by a recognized training institution for which curriculum completion leads to certification.  It is designed to teach refugees job-related skills that prepare them for a specific job or type of employment, such as nurse’s aide, hair stylist, or commercial truck driving; OR educational programs which are intended to lead to employment within a year.
  15. Automobile Drivers Training: Includes driver education when provided as part of an individual Employability Plan.
  16. Daycare: When necessary for participation in an employability service, such as English Language Training or Vocational Education.

School Impact

  1. Parent Focused Assistance: Services designed to involve parents in their children’s education and to engage them in school activities.  These will include parent conferences/consultations; home/school visits; assistance with school requirements; ESL activities; parent workshops, etc. (Units coded to the adult, not student.)
  2. In School Services: Activities provided to bridge school and home; consultations with school personnel regarding student progress and adjustment; advocacy for student concerns; school retention and attendance, orientation to school community, etc.
  3. After School Activities: Activities to support academic performance such as tutoring and mentoring; educational, cultural and recreational activities; field trips, etc. (Units coded to the student)
  4. Translation and Interpretation: School Impact oral interpretation in conjunction with the refugee child’s school attendance or academic performance with child or parent or both when needed.